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Your rights to return goods are protected under Australian Consumer Law. Further information is available from the website of the Australian Competition and Consumer Commission.
Please note, for added piece of mind over the holiday season, we are extending our returns period meaning you now have until 31st January 2021 to return or exchange your purchases made in December 2020.
To be entitled to change of mind returns, you must contact us within 7 days of receiving the goods and return the items to us within 21 days of receipt of the goods. You may then opt for a store credit, to exchange the goods or request a full refund, excluding the cost of delivery.
Your refund will be paid within 10 days of us receiving the goods back, providing they are still in saleable condition minus the cost of original shipping. Return postage is charged at a flat rate of $19.95, which includes a $5 restocking and admin fee.
When packaging a return item(s), please ensure the parcel meets the physical guidelines below:
Maximum Weight: 22kg
Maximum Length: 105cm
Maximum Volume: 0.25m3
In the case of exchange due to faulty or misdescribed goods, please contact us immediately, and we will cover the return postage, as well as postage for the replacement item.
In the case of change of mind exchanges, another $14.95 flat rate will be charged to ship the replacement item. For change of mind refunds, we will not refund the postage paid on the original order.
We cannot accept change of mind returns or exchanges on sale items.
To make a return, ask a question or get further information about any of our policies, please email firstname.lastname@example.org or call +61 (0)752 319 805
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