Shipping policy
Delivery Prices
- $14.95 flat rate shipping Australia wide
- For express delivery - Contact Us for a quote
- New Zealand shipping calculated at checkout
Local Noosa Delivery
Please contact us if you would like us to deliver your order locally in the Noosa area. We can also deliver samples for you to view.
Ready to ship:
Our cushions, throws and accessories are held in stock in Australia and dispatched ready to enhance your home.
Sourced from the UK:
Select rugs in our collection are available in limited quantities and brought in from the UK, ordered especially for you. Allow 2-3 weeks for your piece to arrive. Like any considered addition to your home, it's worth the wait.
In stock items will be shipped within 3 working days of receiving an order. Full tracking and courier details will be provided. If your item will need to be ordered from the UK, you will be notified immediately, and kept up to date throughout the process of getting your rug to you.
If you would like to upgrade to express delivery or need it by a certain date, please contact us by phone or email before placing an order. To meet parcel size and weight requirements, orders may be shipped in multiple parcels. Please check your address as we cannot accept any liability for late or failed delivery if the address is not entered correctly. Additional charges will be made for redirection or redelivery due to address errors.
If you have any questions about delivery, please contact us before making your order.
Ottomans
Please note that our ottoman footstools are made to order and take approximately 6-10 weeks to be handmade and delivered. Due to their size and shape, it is not possible to deliver our ottomans to a PO Box address. Please be sure to specify an alternative address when ordering.
New Zealand Deliveries
Our beautiful rugs and homewares are now available in New Zealand!
Shipping to New Zealand can be selected at the checkout. Weights displayed at checkout refer to the estimated consignment (shipping) weight and not the product weight.
Importing products into New Zealand may incur additional costs including but not limited to import GST and duty. We recommend you contact the relevant customs department in New Zealand for further information.
We are unable to accept responsibility for items held at customs as a result of non-payment of import costs.
Please check your address as we cannot accept any liability for late or failed delivery if the address is not entered correctly. Additional charges will be made for redirection or redelivery due to address error.